Just over one year ago, Kalum Kabs underwent changes in the management position, looking to improve customer relations for passengers in the Northwest. Just last week, the company announced that they will be tracking the majority of details of each ride.
For now, they will be monitoring their drivers and looking at the following areas: live speed tracking, harsh braking, acceleration alerts, reckless driving detection and full GPS history for each ride.
“If you look at the GPS and the dispatch systems, we had some the basic GPS systems before,” said Charanjeet Sajjan, who is the partner and director of Kalum Kabs. “But what we have installed is totally dedicated to check every part. We’re using Samsara, which is one of the top applications in the world, and it give us a lot of information.”
However, the company is not looking to stop just there. They are looking to get through the Passenger Transportation Board of British Columbia to install cameras, to show more authenticity in their rides. Their model will be similar to what Uber, Lyft and many other driving services have applied around the world.
“Our main focus for our next step is the cameras, we are already in touch with PTB board,” said Navneet Bhatia, who is the partner of Kalum Kabs. “We’re looking to get the cameras in as soon as possible for the safety of the people and the drivers.”
Going forward, another component that they are heavily focused on is a panic button for drivers. With their office in Terrace, it doesn’t mean that they won’t monitor long distance trips outside of the area.
With about 20 vehicles in use at the moment, they are using Canadian Tire for maintenance use. In years past, workers would do it inhouse.
They use an application called Fleetio. “With Fleetio, everything is very easy,” said Bhatia. “Our driver will add the issue, and it automatically goes to Canadian Tire. The same day or the next day, the issue will be fixed.”
Under recent memory, the company was in the wrong headlines this past September, where a man was killed in Thornhill by a Kalum Kabs driver. The driver, quickly fled back to his home country the next day. According to the company, these GPS systems were already in the works before the tragedy which happened about 7 months ago. The fatal hit and run did not inspire the thought of creating a new GPS system.